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Best Online Casinos Accepting Citadel

#AD New customers only. 18+

  • 50 Free Spins on the Book of Dead slot
  • Minimum deposit £10.
  • Each Free Spin valued at 10p
  • Terms apply.

How to play in a Casino for Real Money Using Citadel?

  1. Register for a Citadel account

    There is no sign-up process involved when using Citadel. You can make payments through your online banking account. You can start using Instant Payments as and when you want, as you don’t need to deposit into an e-wallet before you want to make a payment.

  2. Choose a casino and make a deposit

    Once you’ve selected a casino that accepts Citadel, you’ll want to make your deposit. You need to choose Instant Payments as your selected deposit method. A drop down menu will appear for you to choose your bank.

    You will be given a reference number along with the relevant bank details. You’ll then need to log into your online banking account. Then enter the deposit amount with the reference and bank details to send the money to the Citadel system. Once you’ve approved the payment, your deposit will be made into your casino account.

    If your bank is not supported by Citadel, you can still make your deposit. You’ll need to download the “Payment Assistant” and use this to complete your transaction.

  3. Play and Win

    Once you’ve made a deposit, all you need to do is start playing. Place bets at the casino to build up your winnings and claim any money from the sign-up offers.

  4. Withdraw your Winnings

    Withdrawals are very similar to deposits. You need to select Citadel as your chosen withdrawal method, and then enter the amount you want to cash out. There will be a short process where you may be asked to confirm your bank account for security purposes. Then your withdrawal will be approved.

General information about Citadel

Details about Citadel payment system

Citadel launched the Instant Payments system in 2000. The company has its headquarters in London and is a registered Payment Institution as well as a member of the NJ Electronic Money Association. This is a trusted and legitimate company that operates on many of the largest e-commerce websites.

Info about Instant Payments by Citadel

The Instant Payments option is available in multiple countries and supports six different currencies. These include GBP, EURO, USD, CDN, SEK, and RMB (CNY).

Image of countries list.

Fees and Commissions

Making Instant Payments with Citadel does not incur any charge from the provider. However, some banks will charge you a fee for making a transfer through the system. Citadel has a limit of around £1,500 for transactions placed within seven days. However, the limits for how much you can deposit will vary depending on your bank. The deposit limit on your account will be increased automatically if you continue to make payments through Citadel.

For withdrawals, you’ll find a very similar situation. If withdrawals are possible at the casino you’re using, then the fees levied will most likely come from your bank. If you want to use Citadel as your withdrawal method, it may be worth contacting a representative at the casino to ask for further information on fees and limits.

Deposit and Withdrawal Times

One of the significant benefits of using the Instant Payments by Citadel is that the deposits will be almost instant. Once you’ve placed the transfer through your bank, the Citadel system will immediately process the transaction. The funds should arrive in your casino account within a matter of minutes.

It’s worth noting that not all Citadel casinos will offer both deposits and withdrawals through this method. You should check before depositing whether the casino will allow you to withdraw your winnings through Citadel.

When withdrawals are possible, they can take a while to arrive in your account. Casinos usually process withdrawals in 24-48 hours. The funds will then take 1-3 working days to be transferred to your bank account.

Support Work Quality

Citadel prides itself on offering superior support to its customers. It provides multiple ways to contact the support team, including email, live chat, phone hotline, and in-branch. The live chat can be accessed directly through the Citadel site. In the ‘Contact Us’ section, you will find the email form, branch locations, and the hotline number.

Mobile Version and Application

Info about support at Citadel.Citadel offers a mobile banking app for its users to make payments from their phone or tablet. Through the app, you can access your account and make payments 24/7. You can view transactions, account balances, and any pending requests. The app is available for both iOS and Android devices and is also available for your Apple Watch.


  • Pros

  • Instant deposits.
  • Doesn’t require you to sign up for an account.
  • No fees charged by Citadel.
  • Confidential - you don’t need to provide any personal data.
  • Cons

  • Available at only a few casinos and even fewer offer withdrawals.
  • Slow withdrawal time.
  • Not all banks are offered through the Citadel system.
  • Banks may charge for transactions made through Citadel.


At first glance, Instant Payments from Citadel seem like an excellent payment method. The fast and free deposit option is a benefit where it’s available. However, very few casinos offer Citadel as a payment method.

The most significant advantage of using Citadel is that you don’t need to create a separate account. All the transactions go through your bank, and you don’t need to provide any personal information. Remember that some banks will have fees for making payments using Citadel.

If both your casino and your bank offer Instant Payments by Citadel, you may wish to give it a try. However, it is far from the most convenient and straightforward payment method available.

Welcome package: 50 Free Spins
18+ | Play responsibly | Terms & Conditions
Bonus Terms

#AD New customers only. 18+

  • 50 Free Spins on the Book of Dead slot
  • Minimum deposit £10.
  • Each Free Spin valued at 10p
  • Terms apply.

Other payments



Mastercard can be used by players to make deposits online and comes in three options – a debit, credit or prepaid card.


Online payment system is rapidly gaining popularity among Canadian players. This is a quick and safe way to make deposits.


INSTADEBIT is a bank transfer payment method, which does not require you to hold a bank account in any specific bank.


UPayCard is a financial service that offers a prepaid card or e-wallet.


Zimpler is a pay-by-phone payment system that makes it easy to take full control over funds.


POLi is an online pаyments systems used mostly by users from Australia and New Zealand.


What is needed to use Instant Payments?

Instant Payments is available in over 15 countries. To use it, you need to be over 18 and have a bank account with one of the 300 associated institutions.

How can I increase my spending limit?

The spending limit for your Citadel payments will automatically increase as you make successful Instant Payments.

Can I pay using multiple bank accounts?

You can make payments from any registered bank account. However, each payment needs to be made from a single account.